If your coffee equipment needs replacement parts following a breakdown or during servicing and maintenance, it’s essential that genuine parts are fitted.

Why Genuine Spare Parts?

Genuine parts have been used to build your coffee machine and are made, or selected, by the coffee machines manufacturer; rigorously tested as an integral component of the machine to meet high quality, safety and performance standards. Meaning they are the only parts approved and warranted by the coffee equipment manufacturer, guaranteeing performance and functionality at manufacturer specifications— use anything else and you may be taking a risk.

Labour is a significant part of the total cost of a preventative maintenance program. The cost of recurring labour, for replacing inferior parts, quickly consumes the maintenance budget.  For the lowest cost of ownership, replacement parts must be top quality and meet manufacturer specifications and code requirements, established to achieve the longest possible service life.

Non-Genuine Spare Parts

Non-genuine parts might look like the real thing but they have not been made, selected or approved by the manufacturer – meaning they have never been tested as an integral component of your coffee equipment. Non-genuine parts can’t necessarily promise the same quality and safety attributes that come with a genuine part.

If your coffee machine has been repaired, or as part of general maintenance, it’s possible that non-genuine parts have been fitted without your knowledge.  There are different types of non-genuine parts, and it’s important to know the difference so that you don’t get caught out.

Salvaged parts: have been removed from a damaged coffee equipment and ‘cleaned up’ for use in the repair of other machines. The risk with salvaged parts is that they may have been damaged in prior equipment or sustained wear and tear from previous use.  All these factors could stop the part from working properly. There is also no guarantee that the part was originally genuine without knowing the full repair history of the coffee machine.

Aftermarket parts: are produced by another company as an addition to existing equipment or an alternative to a genuine part. Aftermarket parts pose a risk because they were never tested by the manufacturer as an integral component of the coffee machine and can’t necessarily offer the quality and safety that comes with a genuine part.

So next time your coffee machine is due for a service, ensure you set the appropriate measures in place to guarantee only genuine spare parts are being used on your coffee equipment.